Bühler 24/7 Hotline

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Bühler 24/7 Hotline


We are available to our customers round-the-clock in case of emergencies. In the event of operating issues with process control systems or mechanical equipment, please reach out to us on one of the following regional contact information – for top urgent incidents, please call us instead of writing an email.

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Remote Care customers can also use the myBühler platform to contact us for any incident or request


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For troubleshooting topics concerning business units or countries not listed above, please call your nearest location or +41 71 955 71 71 - for emails please use copc.europe@buhlergroup.com in that case.
 
For non-technical emergencies, please call +41 71 955 19 00.

When contacting us, we will create a ticket for troubleshooting cases for your reference. Customers with a Remote Care agreement can create and follow tickets on myBühler.

Depending on availability we try to respond on the phone with your chosen language. If the selected language is not available, we'll respond in English.

In order to offer you the fastest assistance possible, please prepare all of the necessary information concerning your machine or plant.
 

Please note the following information before calling our Hotline:

  • Company name and address
  • Your name, phone number and email-address
  • Machine serial number or control system number / if not available: machine type
  • Problem description, when was the time it happened, what was already tried to resolve?
  • Prepare remote access with the available tools / internet connection.
     

The Bühler Hotline is primarily designed for handling emergencies. To reach us for any other request like spare parts orders or the scheduling of dates with one of our service technicians, please get in touch with your local Bühler representatives.

Please note that any emergency support request from customers without Remote Care will be treated as best effort and that fees will apply that are invoiced after closing of the service ticket based on the office or non-office hourly rates of the involved locations. Your call may be recorded for quality purposes.